Website Terms & Conditions
Welcome to Dot and Lush. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Dot and Lush (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you visit our website, purchase our skincare products, or interact with our services.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment providers)
- Account login credentials
Non-Personal Information
- IP address
- Browser type and device information
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Send order updates and transactional communications
- Improve our products and website experience
- Respond to inquiries and requests
- Send promotional offers, newsletters, and marketing communications (with your consent)
- Detect and prevent fraud or unauthorized activities
- Comply with legal obligations
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Improve website performance
- Analyze visitor behavior
- Deliver personalized content and advertisements
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
4. Sharing of Information
Dot and Lush does not sell, rent, or trade your personal information to third parties.
We may share information with:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting and technology service providers
- Legal authorities when required by law
All third-party partners are required to maintain appropriate security measures for your information.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, disclosure, or loss.
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be 100% secure.
6. Data Retention
We retain personal information only as long as necessary to:
- Fulfill orders and customer service requirements
- Meet legal, tax, and accounting obligations
- Resolve disputes and enforce agreements
7. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Request information about how your data is processed
To exercise these rights, please contact us using the details provided below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage users to review their privacy policies separately.
9. Children’s Privacy
Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Compliance with Indian Laws
Dot and Lush operates in India and complies with applicable Indian data protection and consumer protection laws, including relevant provisions under the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page along with the updated effective date